Frequently Asked Questions

What are the eligibility parameters for BA Allocation?

Employees must have been in employment for 3 months to receive any Luxe Allocation allowance.

If a BA has handed in their notice, they will not be eligible to receive any Luxe Allocation allowance.

What do I do if I have forgotten my password?

1. Click on ‘forgot your password?’ (below the password field).
2. Enter your email address and click ‘Send Email’.
3. An e-mail will automatically be sent to the email address you provided when registering, which will include a link prompting you to create a new password. Your new password MUST contain 8 characters including at least one capital letter, one number and one special character.

How do I log in?

Once your account has been created visit luxeallocations.loreal.co.uk where, once you have selected your region, you will see the log-In page. Before you can access your account, you will need to create a password.
To do this:

1. Click on ‘forgot your password?’ button (below the password field).
2. Enter your email address and click ‘Send Email’.
3. An e-mail will automatically be sent to the email address connected to your account with a link allowing you to create a new password. Your new password will need to be at least 8 characters and MUST contain at least one capital letter, one number and one special character.
4. Once your password has been set, you can return to the login page and access your account by entering your personal email in the login field and your new password in the password field.

How do I log out completely?

At the top of your screen you will see a navigation bar with a number of options for you to choose from. Click on the icon ‘Account’, then scroll down and click ‘Log out’.

I still can't find an answer – How do I contact L’Oréal?

If you have a question that is not answered by the FAQ's or within the product descriptions, then please feel free to complete the following contact form.

Are my personal details secure?

Yes, your personal details are secure. Check out our Privacy Policy for more details.

How do I search for the products I want to buy?

There are multiple ways to find the products you are looking for.

The 3 simplest ways are to search by brand, by product category or by using our search field:

1. If you know the brand you are looking for, hover over ‘Brands’ on the navigation to view a drop-down menu. To view all products in the brand, click on the brand name.
2. To discover new products, you can search our entire range by category. From the navigation, click on ‘Fragrance', 'MakeUp' and "Skin Care" to view all products per axis and category. Here you can also explore sub-categories of products to help narrow your search.
3. If you know the product name or product reference number, you can use the search bar to find them. At the top of the homepage, click on the search bar and enter the product name or reference number and click search.

What are the pack sizes of the products?

Pack sizes are shown on the product page underneath the short product description.

What if a product I want is out of stock?

Products available on the Luxe Allocation Store are decided by Brand commercial teams; part of the criteria for what products are available to shop is stock availability and we endeavour to provide good product options and stock levels.

Should a product appear out of stock, you are welcome to add products to a Wishlist and refer back later in the window. Stock is linked to availability stock available to you in store. If there is a product that has stock availability limitations in store, it is likely to have stock availability limitations for the purposes of Luxe Allocation.

How can I update my personal information?

To change any personal details such as your address, name, or phone number, you can do so yourself by under My Account on the Address Book on the top right, alternatively at checkout or contact us using the contact us form on the Luxe Allocation Store website.

What to do if I forgot my Password?

1. Click on ‘forgot your password?’ (below the password field).
2. Enter your email address and click ‘Send Email’.
3. An e-mail will automatically be sent to the email address you provided when registering, which will include a link prompting you to create a new password. Your new password MUST contain at least one capital letter, one number and one special character.

What if an item is out of stock?

If an item is out of stock, the button to purchase the product will display an ‘Out of Stock’ message, meaning you will be unable to order it at this time.

I have received products in error, what should I do?

If you receive products that are different to your original order, please contact us using the contact us form on the Luxe Allocation Store website.

How do I report an error with my delivery?

You can contact us via the Luxe Allocation Store website contact form.

Do you offer next day delivery?

Orders are all delivered with standard delivery. We endeavour to deliver your products as soon as possible, but please be aware that lead times for delivery could be 2-3 weeks at busy periods.

Can you deliver to an address other than my usual delivery address?

Please ensure you check your delivery address when prompted when you are placing your order.

Who can I contact for technical support?

The Customer Care team will be on hand to offer support, contact our team by filling out our contact form.

I am unsatisfied with the level of support I have received, how do I make a complaint?

The Customer Care team handle all complaints and will endeavour to resolve your issue, contact our team by filling out our contact form.